Privacy Policy

Last Updated: August 11, 2026

Papagayo Luxury (“Papagayo Luxury,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit PapagayoLuxury.com, submit an inquiry, communicate with us, book a vacation rental, or use our concierge and related services.

Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Name
• Email address
• Telephone number
• Mailing or billing address
• Travel dates
• Number and ages of guests
• Villa preferences
• Special requests and travel preferences
• Concierge requests and activity preferences
• Information you provide in emails, inquiry forms, reservation forms, or other communications with us
• Payment and transaction-related information, when applicable

For confirmed reservations, we may also request information reasonably necessary to arrange your stay, provide access to Peninsula Papagayo, coordinate transportation or activities, or fulfill other guest services.

Please do not provide sensitive personal information unless it is necessary for a service you have specifically requested.

Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies, analytics tools, pixels, and similar technologies. This information may include:

• IP address
• Browser and device type
• Operating system
• Referring website
• Pages viewed
• Date and time of visits
• General geographic location
• Website interactions
• Links or advertisements that brought you to our website

We use Google Analytics and may use other analytics and advertising technologies to better understand how visitors use our website, measure the effectiveness of our marketing, and improve our website and services.

How We Use Your Information

We may use the information we collect to:

• Respond to villa rental inquiries
• Recommend vacation homes based on your needs and preferences
• Process and administer reservations
• Communicate with you before, during, and after your stay
• Arrange concierge services, transportation, activities, dining, private chefs, golf carts, tours, spa services, and other requested services
• Coordinate with villa owners, property managers, Peninsula Papagayo providers, and other service providers as necessary to fulfill your reservation or requests
• Send information about Papagayo Luxury properties, Peninsula Papagayo, travel opportunities, and services that may be of interest to you
• Personalize and improve our website and marketing
• Analyze website traffic and visitor behavior
• Measure the effectiveness of advertising and marketing campaigns
• Maintain business and transaction records
• Prevent fraud or misuse of our website
• Comply with legal, regulatory, tax, accounting, or contractual requirements

Services and Technology Providers We Use

Papagayo Luxury uses third-party platforms and technology providers to operate our website, manage inquiries and reservations, process payments, communicate with guests, analyze website traffic, and provide website features.

These services may collect or process information in accordance with their own privacy policies.

Google Analytics

We use Google Analytics to help us understand how visitors find and use PapagayoLuxury.com. Google Analytics may collect information such as pages visited, time spent on the website, device and browser information, approximate location, referring websites, and interactions with our website.

Google Maps

Our website may incorporate Google Maps to provide maps, locations, directions, and other geographic information. When you interact with an embedded Google Map, Google may receive information about your device, IP address, location, and interaction with the map.

YouTube

Our website may contain videos embedded from YouTube. When you view or interact with embedded YouTube content, YouTube and Google may collect information about your device and interaction with that content.

Klaviyo

We use Klaviyo for email marketing and guest communications. If you subscribe to our communications, submit an inquiry, or otherwise provide us with your contact information, information such as your name, email address, interactions with our emails, and certain website activity may be processed through Klaviyo.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in those communications.

Hostfully

We use Hostfully in connection with vacation rental listings, inquiries, availability, reservations, and related guest services. Information you submit through Hostfully-powered features may be collected and processed by Hostfully as necessary to provide those services.

Stripe

Stripe may be used to securely process payments. When a payment is processed through Stripe, payment information is provided to and processed by Stripe in accordance with Stripe’s privacy and security practices.

Papagayo Luxury does not intentionally store complete credit or debit card numbers on its public website.

Meta/Facebook and Google Advertising

We may use advertising and measurement technologies provided by Meta, including the Meta Pixel, and Google, including Google Ads conversion tracking or remarketing technologies.

These technologies may use cookies, pixels, or similar identifiers to help us understand whether advertising leads visitors to our website, measure advertising effectiveness, create audiences, and display advertisements that may be more relevant to users.

Depending on applicable privacy law, certain advertising-related data collection or sharing may be considered a “sale” or “sharing” of personal information even when no money is exchanged.

Where required by applicable law, visitors may have the right to opt out of certain advertising-related uses or sharing of personal information.

Cookies and Similar Technologies

PapagayoLuxury.com uses or may use cookies, pixels, tags, and similar technologies.

These technologies may be used to:

• Operate and secure our website
• Remember preferences
• Analyze website traffic and performance
• Understand how visitors interact with our website
• Measure marketing and advertising effectiveness
• Support embedded services such as maps and videos
• Personalize marketing or advertising

Some cookies are placed directly by Papagayo Luxury, while others may be placed by third-party services such as Google, YouTube, Klaviyo, Hostfully, Stripe, or Meta.

You can control or disable cookies through your browser settings. Depending on your location and applicable law, you may also be presented with additional choices regarding non-essential cookies and tracking technologies.

Disabling certain cookies may affect the functionality of portions of our website.

Sharing Information with Service Providers

Papagayo Luxury works with independent villa owners, property managers, concierge providers, transportation companies, chefs, activity providers, Peninsula Papagayo services, payment processors, website providers, reservation technology providers, marketing platforms, and other third parties.

We may share information with these parties when reasonably necessary to respond to your inquiry, complete your reservation, arrange requested services, operate our website, communicate with you, or provide the services you request.

These third parties may have their own privacy policies and data-handling practices. Papagayo Luxury is not responsible for the privacy practices of independent third-party businesses.

We Do Not Sell Personal Information for Money

Papagayo Luxury does not sell personal information to third parties in exchange for monetary compensation.

However, as described above, we may use analytics, advertising, and marketing technologies that collect or receive certain information through cookies, pixels, and similar technologies. Some privacy laws may define certain advertising-related disclosures as a “sale” or “sharing” of personal information even though Papagayo Luxury does not receive money in exchange for the information.

Where required by applicable law, you may have the right to opt out of these activities.

Email Communications

If you submit an inquiry, make a reservation, subscribe to our communications, or otherwise provide your email address, we may communicate with you regarding your inquiry, reservation, or stay.

We may also occasionally send information about Papagayo Luxury properties, Peninsula Papagayo travel, new villas, special opportunities, or other services we believe may be relevant to you.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the email.

Even if you unsubscribe from promotional communications, we may continue to send transactional or reservation-related communications when necessary to respond to an inquiry or provide services you have requested.

Third-Party Websites and Services

PapagayoLuxury.com may contain links to third-party websites or integrate third-party platforms and services.

When you interact with a third-party website or service, information collected by that third party may be governed by its own privacy policy rather than this Privacy Policy.

We encourage you to review the privacy policies of third-party services you use.

Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic communication, or data-storage system can be guaranteed to be completely secure. Accordingly, we cannot guarantee the absolute security of information transmitted electronically.

Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain business and reservation records, comply with legal or accounting obligations, resolve disputes, and support legitimate business purposes.

When personal information is no longer reasonably necessary, we may delete or anonymize it, subject to applicable legal and recordkeeping requirements.

Your Privacy Choices and Rights

Depending on where you reside, applicable privacy laws may provide you with certain rights regarding your personal information. These may include the right to:

• Request information about personal information we maintain about you
• Request access to certain personal information
• Request correction of inaccurate personal information
• Request deletion of certain personal information
• Opt out of promotional communications
• Opt out of certain targeted advertising or advertising-related sharing
• Request information regarding certain disclosures of personal information
• Exercise other privacy rights provided by applicable law

We may need to verify your identity before processing certain requests.

We will respond to verified privacy requests as required by applicable law.

To submit a privacy-related request, please contact us at jane@papagayoluxury.com.

Children’s Privacy

Our website and services are intended for adults arranging vacation accommodations and related travel services. We do not knowingly collect personal information directly from children under the age of 13 through our website.

Guests making reservations may provide information about children traveling with them when reasonably necessary for accommodations, activities, transportation, or other requested services.

International Visitors and Costa Rica Travel

Papagayo Luxury provides vacation rental and concierge services in Costa Rica and serves guests from the United States and other countries.

As a result, information may be processed or accessed in countries other than the country in which you reside. Information may also be shared with service providers in Costa Rica when reasonably necessary to arrange accommodations, transportation, activities, concierge services, resort access, or other aspects of your stay.

By communicating with us or requesting services, you understand that your information may be transferred and processed as reasonably necessary to provide those services, subject to applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business, website, technology, service providers, or legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions about this Privacy Policy, would like to exercise an applicable privacy right, or have questions about how your information is handled, please contact:

Papagayo Luxury
Website: PapagayoLuxury.com
Email: click to email

© 2026 Papagayo Luxury. All rights reserved.